Refund policy

Last updated: 27 August 2026

Initial Refund Period

After a standard transaction has been marked as complete, there is a seven (7) day period in which you may request a refund on a product, should you for any reason not be satisfied with the product. Where payment has already been made, applicable refunds will be processed, but please note that you may still be billed for the cost of return-shipping.

Additionally, please note that such a refund may not apply to certain transactions, such as custom-made commissions or bespoke goods made to the consumer's specifications. If a custom-order is not to your liking, please reach out and we will do our best to rectify the situation.

Defective Products

Under the Consumer Protection Act, if you should find that your product doesn't  satisfy usage requirements or quality standards within the first six-month period, you may reach out in order to arrange that the product either be replaced, or fully refunded.

Where you believe a product is defective or does not conform to the agreed specifications, please contact info@protostar.pro, as described below, as soon as reasonably possible. Protostar will endeavour to dispatch a replacement product as soon as one is available, unless a full refund is requested instead.

We may request that the product be returned for inspection where appropriate.

Refunds and Returns Process

For any refund or return requests, either pertaining to the above policies or separate, simply contact info@protostar.pro.

Please include:

• Your name;
• Order number;
• Product concerned;
• State clearly whether a return, or refund, is preferred;
• Reason for the return and/or refund; and
• Photographs or other relevant information where applicable.

Protostar will provide instructions regarding the process and, where applicable, the method by which the product should be returned. Please be patient and wait on returning any physical goods until appropriate instructions have been received.

Where a refund is applicable, Protostar will process the refund using the original payment method, though processing time may vary depending on the payment provider.

For more information, as well as the specifications surrounding our Refunds and Returns Policy, please see Section 9 under the Protostar Terms and Conditions agreement.