Shipping policy

Last updated: 26 August 2026

1. Delivery Areas

Protostar currently offers online shipping within South Africa.

International shipping may be available for selected products. Customers requiring international delivery should contact us through our Contact page to discuss available options and obtain a shipping quotation.

Shipping for online store purchases is calculated at checkout. Shipping for products purchased through other channels, including direct business-to-business orders, will be quoted separately.

Shipping and delivery are primarily handled through third-party courier and logistics partners.

2. Dispatch and Delivery Times

In-stock Products

In-stock products will normally be dispatched (handed over to delivery services) within one (1) to five (5) business days of payment being received.

The actual dispatch time may vary depending on order volume, product preparation and other operational requirements. Following dispatch, delivery times will then depend on the selected delivery service and destination.

Made-to-order Products

Certain Protostar products may be purchased even when finished stock is not currently available. These products will be manufactured on demand following receipt of payment.

Made-to-order products require additional production time before dispatch. Where applicable, the estimated production period will be communicated to the customer as part of the ordering process.

The expected delivery period for a made-to-order product therefore consists of both the applicable manufacturing period and the subsequent delivery period.

3. Tracking

Where tracking is available, tracking information will be provided to the customer once the order has been dispatched.

4. Delivery Problems

In order to minimize risk of delays to delivery, please ensure you provide a complete and accurate delivery address. Additional delivery charges resulting from an incorrect or incomplete address, or from a failed delivery on the part of the customer, may be charged to the customer, subject to applicable law.

Should we at Protostar discover an issue on our end during delivery, we will contact you directly and take reasonable steps to resolve the matter, though we may not be able to take responsibility for delays caused by exceptional circumstances such as adverse weather, strikes, delays with third-party delivery providers, infrastructure failures, or other unforeseen circumstances.